Public Folder HelpDesk 10.1

Description

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking. Free 30 day trial. Extensive documentation: many video demonstrations and downloadable manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users. Follow the link and free  download Public Folder HelpDesk now.

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System requirements

Exchange Server 5.5 or later

Supported OS

Windows2000, WinXP, Windows2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate

Supported Languages

English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish

See more our content tagged

Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution, Public Folder HelpDesk

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Public Folder HelpDesk - Download

Company kalmstrom.com Business Solutions present a Public Folder HelpDesk (Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or web.) which was released at 11.5.2009 and at this moment have a version 10.1 We don't have any users reviews about "Public Folder HelpDesk", so you can write the first review. "Public Folder HelpDesk" have some system requirements like: Exchange Server 5.5 or later and supports English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish languages. You can download Public Folder HelpDesk for free but if you want a full version you need to by a license, which cost $150 . Download size about 10.39Mb
 Download Public Folder HelpDesk 10.1

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